Terms & Conditions

Welcome to Atulya Hospitality. By accessing our website, making an enquiry, booking a hotel, resort, homestay, tour package, transportation service or any other travel-related service through us, you agree to be bound by the following Terms & Conditions.

Please read these terms carefully before making a booking.

Atulya Hospitality provides travel and hospitality-related services, including hotel and resort bookings, holiday packages, sightseeing arrangements, transportation, jungle safaris and other travel services.

Our packages and services may involve third-party service providers such as hotels, resorts, transport operators, safari operators, activity providers, airlines, ferry operators and other local suppliers.

The availability, pricing and terms of such third-party services may be subject to change.

- All bookings are subject to availability and confirmation from the respective hotel, resort, transport provider or service partner.
- A booking will be considered confirmed only after the required payment has been received and confirmation has been issued by Atulya Hospitality.
- Customers may be required to provide accurate information including their name, contact details, travel dates, number of guests and valid identification documents.
- Any incorrect information provided by the customer may result in additional charges, cancellation or denial of service.
- Booking confirmation documents will be shared with the customer after successful confirmation of the relevant services.
- Verbal discussions or tentative quotations do not constitute a confirmed booking.

- Package prices are based on the inclusions specifically mentioned in the quotation or booking confirmation.
- Prices may vary depending on travel dates, hotel availability, room category, occupancy, transportation requirements, seasonal demand and other factors.
- Any applicable taxes, service charges or handling charges will be communicated as part of the applicable package or quotation.
- Additional charges may apply for services requested by the customer after confirmation.
- Payment gateway or card-processing charges, where applicable, may be charged separately by the payment service provider.
- A booking may be cancelled or released if the required payment is not received within the specified payment deadline.

- Hotel and resort reservations are subject to availability and the property's individual policies.
- Room photographs, descriptions and facilities displayed on our website are intended for general information and may vary depending on the room category or property.
- Check-in and check-out times are determined by the respective hotel or resort.
- Early check-in and late check-out are subject to availability and may involve additional charges.
- Room upgrades, special requests, views, adjoining rooms and other preferences are subject to availability and cannot always be guaranteed.
- Hotels and resorts may change or temporarily discontinue certain facilities due to maintenance, weather, operational requirements or other circumstances.

- Itineraries provided on our website or in quotations are planned based on the information available at the time of booking.
- The sequence of sightseeing, activities or transportation may be modified due to weather, traffic, local conditions, operational restrictions, safety requirements or other circumstances.
- Any changes will be made with the objective of maintaining the overall quality and feasibility of the trip.
- Activities not specifically mentioned in the package inclusions are not included in the package price.
- Personal expenses, laundry, telephone charges, meals not mentioned, insurance and other exclusions remain the customer's responsibility unless specifically stated otherwise.

- Transportation services are subject to vehicle availability and the terms agreed at the time of booking.
- Vehicle type, seating capacity and other transportation details will be mentioned in the booking confirmation wherever applicable.
- Additional charges may apply for extra usage, additional kilometres, additional sightseeing, waiting time, parking, tolls or other services not included in the agreed package.
- Delays caused by traffic, road conditions, weather, government restrictions, vehicle breakdowns or other circumstances beyond our reasonable control will not be considered a failure to provide the service.

For jungle safaris, adventure activities, boating, trekking and other destination-specific activities:

- Availability is subject to government authorities, local operators and applicable regulations.
- Safari zones, vehicles, timings and permits may be allocated by the relevant authorities and may not always be selectable or guaranteed.
- Activities may be cancelled, postponed or modified because of weather, safety concerns, government restrictions or other operational reasons.
- Customers must comply with all safety instructions and rules issued by the relevant authorities and service providers.

Cancellation and refund terms may differ depending on the hotel, resort, tour package, transport provider, safari operator or other service booked.

- Cancellation requests must be made in writing through the contact details provided by Atulya Hospitality.
- Applicable cancellation charges will be communicated according to the booking's specific cancellation policy.
- Some bookings may be partially or completely non-refundable.
- Refunds, where applicable, will be processed after confirmation from the relevant service provider.
- Payment gateway charges, transaction charges or other non-refundable charges may not be refundable.
- No refund will be payable for unused services, voluntarily missed services or services not used due to late arrival unless otherwise agreed in writing.

Important: The cancellation policy applicable to a particular booking will take precedence over these general Terms & Conditions.

Customers may request changes to their booking, such as changes in travel dates, room category, number of guests or itinerary.

All changes are subject to availability and may result in:

- Additional charges
- Rate differences
- Amendment fees
- Cancellation charges
- Rebooking charges imposed by third-party suppliers

A requested change is not considered confirmed until Atulya Hospitality provides written confirmation.

Customers are responsible for:

Providing accurate personal and travel information.
Carrying valid identity and travel documents.
Following hotel, resort, safari and activity rules.
Arriving at designated locations at the specified time.
Paying for personal expenses and services not included in the booking.
Respecting local laws, customs, environmental guidelines and safety instructions.
Taking reasonable care of hotel rooms, vehicles and other property used during the trip.

Any damage caused to hotel, resort, vehicle or other third-party property by the customer may be charged directly to the customer.

Customers are responsible for carrying all documents required for their journey.

Depending on the destination and service, this may include government-issued identification, passport, permits, tickets, booking confirmations and documents required for children or infants.

Atulya Hospitality is not responsible for service denial resulting from missing, invalid or incorrect travel documents.

We are happy to communicate customer requests such as:

- Room preferences
- Birthday or anniversary arrangements
- Meal preferences
- Early check-in
- Late check-out
- Special occasions
- Transportation preferences

However, such requests are subject to availability and confirmation by the relevant service provider and therefore cannot be guaranteed unless specifically confirmed in writing.

Atulya Hospitality shall not be held responsible for failure, delay or modification of services caused by circumstances beyond our reasonable control, including but not limited to:

- Natural disasters
- Heavy rainfall, floods or landslides
- Severe weather conditions
- Road closures
- Government restrictions
- Strikes or civil disturbances
- Epidemics or pandemics
- Political unrest
- Technical failures
- Transport disruptions
- Hotel or supplier operational issues
- Any other unforeseen circumstances beyond reasonable control

In such situations, we will make reasonable efforts to assist customers with alternative arrangements, subject to availability and applicable additional costs.

Atulya Hospitality may arrange services through independent third-party providers.

While we make reasonable efforts to work with reliable service providers, we are not the direct operator of every hotel, resort, vehicle, safari, activity or transportation service offered through our platform.

The terms and conditions of the relevant service provider may also apply to your booking.

We make reasonable efforts to keep the information on our website accurate and up to date. However:

- Prices and availability may change without prior notice.
- Hotel facilities and services may change.
- Photographs are for illustrative purposes and actual rooms or facilities may vary.
- Errors or omissions in website content may occasionally occur.

Information provided in the final booking confirmation will take precedence over general information displayed on the website.

You agree not to:

- Use the website for any unlawful purpose.
- Attempt to gain unauthorized access to the website or its systems.
- Copy, reproduce or commercially exploit website content without permission.
- Submit false, misleading or fraudulent information.
- Interfere with the normal operation or security of the website.

All website content, including text, images, graphics, logos and other materials, may be protected by applicable intellectual property laws.

Your use of our services is also subject to our Privacy Policy. We collect and process personal information as necessary to provide requested travel and hospitality services, process payments, provide customer support and improve our services.

You can review the current Atulya Hospitality Privacy Policy.

To the extent permitted by applicable law, Atulya Hospitality shall not be liable for indirect, incidental or consequential losses arising from circumstances outside our reasonable control or from the acts, omissions or failures of independent third-party service providers.

Our responsibility shall generally be limited to the services directly arranged by us and to the extent permitted under applicable law.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

If you experience any issue during your trip, please contact our team as soon as reasonably possible so that we have an opportunity to assist you while the service is still being provided.

For complaints relating to a hotel, transport provider, safari or other third-party service, we may need to coordinate with the relevant service provider before resolving the matter.

Our current contact details include sales@atulyahospitality.com and +91 9560005581.

Atulya Hospitality reserves the right to update or modify these Terms & Conditions from time to time.

Any updated version will be published on this page with the revised "Last Updated" date.

Your continued use of our website or services after changes are published constitutes acceptance of the updated terms.

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with these Terms & Conditions or services provided by Atulya Hospitality shall be subject to the jurisdiction of the competent courts in Delhi, India, unless otherwise required by applicable law.

If you have any questions regarding these Terms & Conditions, bookings or our services, please contact us:

Atulya Hospitality
New Delhi, India
Email: sales@atulyahospitality.com
Phone: +91 9560005581